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Frequently Asked Questions

Welcome to the FAQ page of our webshop. Questions can always arise when shopping online and we want to make sure you always have a hassle-free experience on our webshop.

Do you have questions about registering and logging in to our webshop, managing your account, navigating the webshop, placing orders, shipping, collecting and delivering products, the available payment methods or returning products?

We've broken down all the info you need into different sections. You can easily browse through the different topics and click through to the specific pages where we provide detailed answers.

If you still have questions that aren't answered on our FAQ page, don't hesitate to get in touch with our team. We are always ready to help you further and to clarify any ambiguities.

How can we help you?

Registering and logging in
My account
Webshop navigation
Ordering
Delivering
Paying
Returning

Watch our helpful videos

Clear administration

With our improved online portal you can not only consult your order status, but also view your quotes, delivery notes and invoices.

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Order history

View and search your personal order history within our current product range up to 25 years ago. This way you always have an overview of your previous online and offline purchases.

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Technical filters

With filters you can sort products by price, brand, length, and more. This way you can quickly see relevant products without scrolling through all available products.

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Advanced search

Thanks to the improved search function you can quickly find products. With "advanced search" you can enter specific criteria to narrow the search results and find exactly what you are looking for.

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Delivery or pick up

Order your stock items before 1 pm and they will be shipped the same day or pick them up in our showroom during our opening hours or in the collection container that is available 24/7.

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Stock view

Under the order button you can see the status of the stock of an item. This way you can always see how many pieces of a product are in stock.

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Article composition

If you scroll down on a composite item (set), you can see, in addition to the technical specifications, which products the set consists of.

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Comparing products

With the comparison function you can compare products based on specific technical characteristics, so that you can make the right choice.

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Wish lists

You can save your favorite products in various wish lists (per employee, department,...) and order them with 1 click.

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Bulk prices

A bulk price is a special pricing arrangement that gives you a discount if you buy a large number of the same product.

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Terms of payment

An essential part of online ordering is of course the payment process. Reliability and convenience are of great importance here.

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Add references

You can add a reference or comment to your shopping cart for each product. For example, you can add for whom the article is intended or provide your own article numbers.

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Using discount codes

When paying for your order, you can click on "Enter your discount code here". A valid discount code will automatically be applied to your shopping cart.

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General information

Opening hours: Monday - Friday: 8:00 AM - 12:00 PM and 1:00 PM - 6:00 PM (closed on public holidays)
Address: Antwerpsesteenweg 949 - 9041 Oostakker-Ghent
Contact information: info@welda.be | +32 (0)9 355 74 26