Returning your order

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Welda return policy for online purchases

1. Returning a product to Welda after an online purchase

To request a return, please send an email to: info@welda.be.

Add the following information:

List of items and their quantities that you want to return
The original invoiced price (including invoice numbers and purchase dates)
A clear description why you want to return the items
Photos of the condition of the items

If your return is approved by our customer service, you will receive an RMA number (Return Material Authorization). Send the products back to the following address:

Welda nv
Attn. Customer Service

Antwerpsesteenweg 949
B-9041 Ghent

2. No items may be returned without authorization in the form of an RMA number

After Welda has assessed the return shipment and if all conditions have been met, Welda will work out a proposal. This process can take up to 14 days. If any of the standard return conditions are not met, an administration fee will be charged.

2.1 The packing instructions are as follows

For smaller items (such as consumables), pack each item in a separate container, bag, or box that is clearly labeled with that item number on the outside.
For larger items (such as cable kits): place a label or tag on the item and write the item number clearly.
Label all external boxes (such as shipping boxes) with Welda's RMA number.
For items with different purchase dates: separate and mark each shipment separately.
Please include an accurate list of each item in the shipment, item number and quantity, RMA number, and a copy of invoices with each return.

3. Terms and conditions for returns

Costs. The customer is responsible for all costs, fees and expenses associated with returning any returned item to Welda, as well as the risk of loss or damage during shipping.
Tests. Each item is inspected and tested (if applicable) by Welda to confirm condition and date codes (if applicable). Welda shall have no obligation to make any refund for any item that Welda believes is not in sound condition due to such inspection and testing processes. If Welda is convinced to make a chargeback, the percentage will be determined by Welda.
Administration costs. Failure to meet any of the following requirements will result in a handling fee being charged: (i) each item returned must be in its original packaging (if applicable); (ii) such item must not show any signs of use or alteration; (iii) such packaging must not show any signs of damage, dirt or wear or have any additional labels (other than permitted under this policy); and (iv) the return process described in this policy must be followed.

4. Return process

To request a return of a product, the customer must perform each of the following:

List. Keep an accurate list of each part number and its quantities.
RMA number. Contact Welda's warranty and returns service to receive an RMA number. No item may be returned without an RMA number..
Good packaging. Any returned item must be properly packaged before being returned to Welda.

5. Concretely

For smaller items (such as consumables), pack each item in a separate container, bag, or box that is clearly labeled with that item number on the outside.
For larger items: Place a label or tag on the item and clearly write the item number on it.
Label all external boxes (such as shipping boxes) with Welda's RMA number.
For items with different purchase dates: separate and mark each shipment separately.
Include an accurate list of each item in the shipment, item number and quantity, RMA number, and a copy of invoices with each return.
Return value. After Welda has completed the evaluation of the returned value, Welda will pass on the corresponding available credit to the customer. The client has a period of ten (10) business days after such communication to accept or decline the proposal. If part or all of the proposal is rejected during this period, the customer will be responsible for the costs incurred by Welda for repacking and shipping the affected items back to the customer. Or the customer can also choose to collect the goods in the store or pick up container.